Superbij Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

Superbij is an international-standard online Sports Betting and gaming platform for users in Bangladesh. When you use superbij, we collect certain information that is essential to providing the service. This privacy policy explains in detail what that information is, why it is collected, and how it is kept secure.

Superbij's privacy policy operates entirely on the basis of voluntary consent. By registering on our platform, you are considered to have agreed to this policy. If you object to any part of it, please refrain from using the service or contact us directly.

2. What Data We Collect

Superbij collects only the information necessary to operate the service. We never collect irrelevant or excessive data. The table below provides a full breakdown of what is collected:

3. How We Collect Data

Superbij collects information through the following methods:

• Provided Directly: Information you provide directly when registering, completing KYC verification, or contacting support.
• Automatically Collected: Information collected through cookies and similar technologies while you use the platform.
• Third-Party Verification: Verified information received from payment processors or identity verification bodies.
• Public Sources: Verifiable public data, only where required to prevent fraud or money laundering.

4. Purpose of Data Use

Superbij uses your information only for specific, legitimate purposes. We never use your data for anything else without your consent. The primary use cases are:

• Creating and managing accounts and completing KYC verification.
• Processing deposits, withdrawals, and other financial transactions.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Complying with superbij's privacy policy and legal obligations.
• Providing customer support and resolving complaints.
• Monitoring user behaviour under our Responsible Gaming policy.
• Personalizing offers and promotions based on your preferences.
• Improving platform security and performance.

5. Data Sharing & Disclosure

Superbij never sells your personal information to third parties. However, limited data may be shared in certain circumstances:

• Payment Partners: Only the minimum necessary data is shared with mobile banking and e-wallet providers to process transactions.
• Legal obligations: Information may be disclosed in response to a court order or a legitimate request from a regulatory authority.
• KYC verification service: Specific data is shared with accredited verification bodies to confirm your identity.
• Security Organization: To assist in the investigation of fraud or cybercrime.

6. Data Protection Methods

Superbij uses industry-leading technology to keep your data secure. The core pillars of our security framework are:

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Data masking: Sensitive information (such as payment numbers) is masked when stored.
• Two-Factor Authentication: An additional security layer for account login.
• Access control: Only authorized personnel have access to specific data.
• Firewall & DDoS Protection: Servers are protected against external attacks.

That said, transmitting data over the internet is never entirely risk-free. While we take every precaution on our end, it is equally important that you keep your password strong and never share it with anyone.

7. Cookie Policy

Superbij uses cookies and similar technologies to keep the platform running smoothly. Cookies are small text files stored in your browser. The types of cookies superbij uses:

• Essential cookies: Required for platform login and core functionality. Disabling these cookies will prevent the service from working properly.
• Performance Cookies: Helps improve page loading speed and overall platform performance.
• Functionality Cookies: Remembers your preferences (language, theme).
• Analytics Cookies: Collects anonymous statistics to help us understand the user experience.

You can disable or delete cookies at any time through your browser settings. Please note that disabling certain cookies may limit access to some platform features.

8. Data Retention Period

Superbij retains your data only for as long as necessary. While your account is active, essential information is kept on file. Even after an account is closed or deleted, certain data may be retained for up to five years to meet legal obligations or resolve disputes. After that period, all data is securely deleted.

9. Your Rights

As a superbij user, you have full rights over your data. We respect the following rights:

To exercise any of these rights, please contact our support team. We are committed to responding within 30 business days.

10. Minor Protection

If parents suspect their child has used our platform, please contact our support team immediately. superbij takes responsible gaming very seriously.

11. Privacy Policy Changes

Superbij may update this privacy policy as needed. For significant changes, a notification will be sent to your registered email and the update date will be shown at the top of this page. Continued use of the platform after any changes constitutes acceptance of the revised policy.

12. Contact

If you have any questions or complaints about this privacy policy, or wish to exercise your rights, please contact us:

Our data protection team is always ready to address any concerns you may have. superbij is committed to safeguarding your information in line with our privacy policy.