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Safe Gaming Policy

Superbij Responsible Gaming — A Guide to Safe and Healthy Gaming

Superbij believes that fun and responsibility go hand in hand. We want you to always enjoy responsible gaming in a safe, healthy, and mindful way.

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Table of Contents

Introduction — Why Responsible Play Matters

Superbij is an international-standard online Sports Betting and gaming platform enjoyed daily by thousands of users across Bangladesh. We believe responsible gaming is not just a policy — it is our core commitment to every one of our users.

Online betting and gaming can be a great source of entertainment when enjoyed within healthy boundaries. However, for some people it can develop into a habit that negatively affects personal, family, and financial life. That is why superbij places strong emphasis on responsible gaming and has put multiple safeguards in place for its users.

On this page you will find everything you need to know about responsible gaming — from recognising warning signs to keeping yourself protected, the tools superbij provides, and where to turn if you need help. We want every member to enjoy our platform in a healthy and sustainable way.

Our team is available 24/7, seven days a week, to ensure responsible gaming at superbij.

Key Protection Tools — At a Glance

Here is an overview of the key features superbij offers to support responsible gaming:

Setting a Deposit Limit

You can set your own maximum daily, weekly, or monthly deposit limit. This is the most effective way to keep your spending in check.

Time Limits & Breaks

Enable automatic breaks after a set period of play as part of responsible gaming. superbij gives you access to session timers and cooldown periods.

Self-Exclusion

You can suspend your account for a set period or permanently whenever you need to. This is a powerful step toward responsible play.

Loss Limit Control

Decide in advance the maximum amount you are comfortable losing over a given period. Once you reach that limit, superbij will automatically alert you.

Activity History Review

Review your betting and gaming history at any time. This information is invaluable for understanding your own habits.

Expert Support

If you feel you are losing control of your gaming, superbij's support team and professional counselling referral service are here for you.

Core Responsible Gaming Principles

Responsible gaming at superbij is built on a set of clear principles that apply equally to every user. Following these principles keeps your gaming experience positive at all times:

Play for fun, not as a source of income Important
Only bet money you can afford to lose Essential
Set your own daily playtime limit Tips
Do not chase losses with bigger bets Warning
Put family and social life first Essential

Responsible gaming is about more than just betting less. It means making conscious decisions, knowing your limits, and asking for help when needed. superbij is with you every step of the way.

Remember: betting and gaming are entertainment only. They can never be a reliable source of income.

Recognise the Signs of Problem Gaming

Recognising warning signs early means you can address issues before they escalate. If any of the following apply to you, it's time to take responsible play action:

You keep exceeding your planned budget over and over.
Feeling the urge to place more bets to recover losses.
Unable to stop gaming even when you want to.
You are hiding your gaming from family or friends.
Neglecting work, studies, or family responsibilities.
Borrowing money or selling assets to fund gaming.
Feeling uncomfortable, anxious, or irritable when not gaming.
You are spending hours gaming every single day.
If you notice any of the signs above in yourself, please contact the superbij support team. Asking for help is not a weakness — it takes courage.

Superbij Responsible Gaming Tools

Superbij provides several user-controlled tools to support responsible gaming. You can easily activate them from your account settings:

Deposit Limit Set a maximum daily, weekly, or monthly deposit amount.
Loss Limit Set a maximum loss amount for a defined period of time.
Session Timer Automatic alerts or logout after a set period of time.
Cooling-Off Period Voluntary break of 24 hours to 6 weeks.
Self-Exclusion Account suspension available from 6 months up to permanently.
Reality-Check Reminder Regular reminders about your playtime and spending.
To activate these tools, log in to your superbij account and navigate to the "Responsible Gaming" section under "Account Settings".

How Limit-Setting Works

Setting limits for responsible gaming at superbij is simple and takes effect immediately. Here is a step-by-step guide:

  • Log in to your superbij account.
  • Click on your profile icon in the top right corner.
  • Go to the "Responsible Gaming" menu.
  • Choose the type of limit you prefer — deposit, loss, or time.
  • Set an amount or time and click the "Confirm" button.
  • The limit will take effect immediately.

One important thing to note: while limits can be reduced immediately, increasing a limit typically requires a waiting period of 24 to 72 hours. This rule protects you from impulsive decisions and supports the core purpose of responsible gaming.

Set your limits with a clear head, not mid-session. Decisions made in the heat of the moment are not always the right ones.

Self-Exclusion Process

Self-exclusion is the strictest responsible play measure available. If you feel your gaming is getting out of control, you can block access to your superbij account yourself — either for a set period or permanently.

  • Short-Term Exclusion: Cooling-off period of 1 day to 6 weeks.
  • Medium-Term Exclusion: Self-exclusion from 6 months up to 5 years.
  • Permanent Exclusion: Account permanently closed — cannot be reactivated.

While self-exclusion is active, superbij will not send you any promotional emails or messages. Your account will be fully disabled and any login attempt by any means will be blocked.

To activate self-exclusion, go to your account settings directly, or contact our support team — we will act promptly.

Permanent self-exclusion cannot be reversed once activated, so please think it through carefully before making this decision.

Minor Protection Policy

Superbij strictly prohibits anyone under the age of 18 from accessing the platform. Ensuring the complete protection of minors is a fundamental part of responsible gaming.

  • Age verification is mandatory at registration.
  • Additional identity verification documents may be requested in suspicious cases.
  • Any attempt to create an account on behalf of a minor is immediately rejected.
  • It is recommended to use parental control software on family devices.

If you become aware that a minor is using a superbij account, please notify our support team immediately. We will take swift action.

Use a strong password on your device and always log out to prevent children or younger family members from accessing superbij.

Practical Tips for Healthy and Responsible Gaming

Follow these simple tips to keep your daily gaming experience enjoyable and safe:

  • Set a fixed budget before you play and stick to it.
  • Do not spend more than a set amount of time gaming each day.
  • Never place bets while under the influence of alcohol or when acting on emotion.
  • Do not use gaming as a way to escape stress or sadness.
  • Take regular breaks — at least 10 minutes every hour.
  • Do not chase a win by placing larger bets.
  • Do not chase your losses by placing more bets after losing.
  • Spend time with family and friends — don't make gaming your only source of entertainment.
  • Once a month, review how much time and money you have spent on gaming.
  • If in doubt, use superbij's responsible gaming tools.

Remember, responsible play means staying aware at all times. superbij wants you to enjoy our platform happily and healthily for the long term.

Frequently Asked Questions (FAQ)

No — responsible gaming applies to all users. It is a preventive measure. Setting limits in advance helps stop problems before they start. superbij encourages every member to make use of these tools.

Reducing a limit takes effect immediately. Increasing a limit typically requires a waiting period of 24 to 72 hours. This delay is intentional, to prevent impulsive decisions from taking effect right away.

If you have a remaining balance when self-exclusion is activated, it will be returned to your registered payment method. Contact the support team for more details.

A Cooling-Off Period is a short-term break lasting from 1 day up to 6 weeks, after which your account reactivates automatically. Self-Exclusion is a longer-term measure — from 6 months up to permanent — and reactivation after the period ends requires additional verification.

The superbij support team can provide information on professional counselling services. You can also reach out to mental health organisations operating in Bangladesh. Contact us by email and we will point you in the right direction.

superbij strictly enforces an 18+ policy and age verification is mandatory at registration. That said, parents and guardians sharing family devices should also stay vigilant. Use a strong password and always log out after each session.

Contact & Support

For any responsible gaming questions, concerns, or support, contact the dedicated superbij support team. We handle all matters with complete confidentiality.

Email: [email protected]   |   Response Time: Within 24 hours

If you feel you are struggling with gaming, or you want to help someone who is, reach out to us today. Asking for help is the first step toward responsible gaming.

Enjoy superbij Safely

Join now and play by the responsible gaming rules. At superbij, your safety and enjoyment are both guaranteed.

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